• How quickly does the HeatMatez Heated Scarf warm up?

  The HeatMatez scarf heats up in just 3 seconds, providing instant warmth when you need it most.

• How long does the power bank last on a single charge?

  The included 4000mAh power bank delivers hours of warmth, depending on the temperature setting used. It’s also rechargeable and fits discreetly in the zipper pocket.

• Is the HeatMatez Heated Scarf safe to use?

  Yes! The scarf features an automatic 1-hour shut-off for safety and energy efficiency, while the heating pad provides consistent, comfortable warmth.

Online Returns Policy:

Shop with confidence knowing that we offer 30 day money back guarantee. Just ship your item back to our warehouse for a full refund, replacement or exchange.

Refunds and exchanges are processed within 5 business days of receipt at our warehouse.

For more information on Online return policy, please click here. You can email our customer support team.

To submit a return request, please click here

In-Store Return Policy:

In-store returns are easy. Return your item within 30 days of purchase to receive a refund, exchange or store credit. Our specific return policy varies between items. For full details, please click here.

To process an in-store return or exchange, please visit any Showcase store location with your original transaction receipt and our store team will be glad to assist you.

Shipping:

Showcase offers Free Canada Wide Shipping via standard service for orders over $50. For orders under $50, a $9.99 shipping fee applies (additional handling fees may also apply)

Showcase has partnered with Canada’s top courier services such as FedEx, UniUni and ICS to ensure the safe and timely delivery of your order.

Orders placed on our website are shipped next business day. Most Canadian orders are delivered within 1-2 days.

For more information regarding our shipping policies, please click here.

For complete shipping policy information, please email our customer support team.