Returns

1. Online Returns

Online purchases may be returned within 30 days of delivery. Refunds are issued to the original method of payment. Customers are responsible for return shipping costs.

The warehouse facility is closed to the public and cannot accept in-person returns. All returns must be shipped by courier to ensure tracking and safe delivery.

How to Return an Online Order

  1. Get a Return Authorization (RA) number. Complete the return form. An RA number will be emailed within 48 business hours. If eligible, a return shipping label will also be provided.
  2. Repackage your item. Include the original packaging and all required accessories. Seal the box and write the RA number clearly on the outside. You may use the shipping company and service level of your choice.
  3. Ship your return. Once received, the returns team will process the return and issue any eligible refund to the original payment method.

Return Portal: https://shopatshowcaseusa.loopreturns.com/#/

Online Return Exceptions

  • Collectibles: Collectibles, including limited editions, rare items, and specialty merchandise, must remain in original, unopened packaging to qualify for return or exchange. Once opened, they are final sale.
  • Food and beverages: Must remain in original, unopened packaging to qualify for return or exchange. Opened items cannot be returned or exchanged for safety and hygiene reasons.
  • Personal protective equipment (PPE): Sanitizer, masks, gloves, face shields, wipes, and other PPE items cannot be returned or exchanged for hygienic reasons.

Online purchases cannot currently be returned in-store.

2. In-Store Return Policy

Return Policy Unopened Opened
Policy O
Most products, except where noted below		 30-day refund to original method of payment Within 30 days: refund to gift card
Policy U
Hygienic, consumable, and surprise items		 Within 30 days: refund to original method of payment Final sale
Policy F
Food, vitamins, and supplements		 Final sale Final sale

Return Policy Code is listed under each item on the customer’s receipt.

PLEASE NOTE: Our refund policy for in-store purchases differs from our online return policy.

Showcase guarantees that products are free from manufacturer defects for 30 days after purchase with a valid receipt, unless otherwise noted on the receipt. If a product is found to have a manufacturer defect, Showcase will issue an exchange or store credit.

3. Exchanges

Exchanges are limited to manufacturer defects or sizing issues.

  • Coverage period: 30 days.
  • Repairs/replacements: Unlimited repairs or replacements within the policy period.
  • Replacement options: Identical item or different size.
  • Exclusions: Normal wear and tear, non-residential use, or abuse.

4. SmartCare Warranty

SmartCare applies only when purchased with the original invoice and covers eligible defects.

  • Coverage period: 30 days to 3 years.
  • Repairs: Unlimited repairs for covered defects.
  • Replacement: One replacement with a new or refurbished item.
  • Exclusions: Normal wear and tear, non-residential use, or abuse.
  • SmartCare is non-refundable.
  • Some SmartCare products may not be available for purchase online.

5. Time Limits & Claim Requirements

The 30-day period begins on the purchase date, except purchases made November 1 through December 24, for which the period runs through December 25.

To process claims, the original receipt, customer name, phone number, and email address are required.

6. Privacy & Contact

Email addresses are used for SmartCare, product recalls, audits, and Insider offers. Customers may unsubscribe at any time.

Store locations: https://shopatshowcaseusa.com/pages/store-locator

For comments or questions, contact Showcase through support-usa@shopatshowcase.com