Extended Delivery Fees

• Extended Delivery Handling fees apply in regions distant from major sort facilities, impacting the base shipping cost.
• Additional handling fees may apply for Extended Delivery. 
  
  

Payment Processing

• Credit cards charged immediately upon order placement; billing address verified with financial institution.
   

Changing Your Order

• Efforts made to accommodate changes; no guarantees for changes after business hours before shipment.
   

Order Processing

• Orders processed within 1 business day; delivery times vary (1-10 business days for standard).
• Shipping occurs from the Batavia, New York Warehouse Monday - Friday; weekend orders processed the following business day.
   

Pre-Orders

• Handling fees for orders combining in-stock and pre-order items, in addition to shipping or extended delivery fees.
   

Tracking Your Order:

• Our shipping service may subcontract to affiliate carriers in rural areas; incomplete tracking details can be resolved through customer care.
    

Statutory Holidays and Delivery

• No deliveries on Statutory Holidays; Express shipments on these days delivered the following day.
   

Delivery to PO Boxes, APOs, and FPOs

• Oversized items cannot be shipped to PO Boxes, APOs, or FPOs; provide a physical delivery address for guaranteed delivery.
   

Shipping Restrictions

• Orders not processed for freight forwarders, distribution centers, warehouses, airports, or hotels.
   

International Orders

• Visit the Canadian website for orders within Canada.
   

Taxes

• Orders taxed according to provincial tax codes at the delivery address.
   

No Duties

• No duties, tariffs, or surprise shipping fees on orders.