Showcase – Shipping & Orders FAQ

Free Standard Shipping

• Free standard shipping is available on qualifying orders of $50 or more.
• Free shipping excludes extended-delivery and handling fees, which may apply to certain locations.
• Shipping availability and fees may vary depending on your delivery address.
• In some cases, shipping restrictions or additional freight costs may prevent us from fulfilling an order.
• This offer is subject to change or cancellation at any time.

Please review any applicable shipping fees displayed at checkout before completing your purchase.

Standard Shipping

• Orders under $50 are subject to a $9.99 standard shipping fee.
• Additional extended-delivery or handling fees may apply to certain locations.
• In-stock orders are typically processed within 1 business day and may take up to 4 business days to ship.

Processing times may vary during busy periods or due to circumstances beyond our control. Delivery times in certain areas of the USA can vary depending on your location and the carrier.

Pre-Orders

Pre-order items are processed separately from in-stock products. This allows us to ship available items without waiting for pre-order inventory to arrive.

To ensure accurate processing:

• In-stock items cannot be combined with pre-order items in the same order.
• Each pre-order product must be ordered separately if it has a different pre-order SKU.
• If you attempt to combine in-stock and pre-order products, or add multiple pre-order SKUs to your cart, you will be prompted to place separate orders.

Please review the estimated shipping date provided on the product page before placing your pre-order. Estimated dates may change if inventory or shipping is delayed.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing your tracking information.

Some deliveries, particularly those to rural areas, may be handled by partner carriers. As a result, tracking information may not always show every stage of the delivery.

If your tracking information is incomplete or has not updated, please contact our Customer Service team for assistance.

If you have opted in to SMS notifications, you may also receive text updates as your delivery approaches.

Statutory Holidays and Delivery

Deliveries are generally not made on statutory holidays. Holidays may affect order processing and carrier delivery schedules, including express shipments.

Please refer to your tracking information for the latest delivery updates.

Delivery to PO Boxes, APOs and FPOs

Oversized items cannot be shipped to PO Boxes, APO or FPO addresses. A physical street address is required for these items.

Shipping eligibility may vary depending on the product and destination.

Shipping Restrictions

We cannot ship orders to freight forwarders, distribution centres, warehouses, airports or hotels.

Please provide an eligible delivery address when placing your order. Orders submitted with restricted delivery addresses may be cancelled.

International Orders

For orders shipping within Canada, please visit https://ca.shopatshowcase.com/ .

Taxes

Applicable sales taxes are calculated based on your delivery address and will be displayed during checkout.

Duties and Additional Shipping Charges

USA orders are not subject to international import duties or tariffs. However, additional extended-delivery or handling fees may apply to certain locations.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If you have questions about shipping your order, please contact our Customer Service team for assistance.